eCI Privacy Policy
epic-Connect International (eCI) takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us, or which we obtain about you from third parties, is used and kept secure by eCI. It applies whenever we collect your personal data (including when you use our website or other digital platforms), so please read it carefully.
About This Privacy Policy
This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.
Please note that our website and our other digital platforms might contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own website / digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
How to contact us about your personal data or this privacy policy
If you have any questions about this privacy policy or about your personal data, please email us at office@epic-connectinternational.com or write to us on the following address:
Data Protection Officer
epic-Connect International
P. O Box 3134-00100
Information we collect and what it’s used for:
All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.
We use your data for the following purposes:
to administer and provide services you have expressed an interest in
to administer any competitions or other offers/promotions which you enter into
for fraud screening and prevention purposes
for crime prevention and detection purposes
for marketing purposes (but only with your consent)
for record keeping purposes
to carry out market research so that we can improve the products and services we offer
to create an individual profile for you so that we can understand and respect your preferences
to track, personalize and improve your experience on our digital platforms
if you apply for a job with us, to process your job application
When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a secure record of your name, address, date of birth, delivery address, email address, telephone number and payment card details. When you sign up with us for an online account, register to receive marketing communications from us (and/or our sponsors and partners), enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we will collect and securely store any personal
information that you provide to us (which may include name, address, email address, date of birth and mobile telephone number) and may use it to personalize and improve your experience on our digital platforms, provide products and services you request from us (including personalization of those products or services), and carry out profiling and market research.
When you interact with our website or other digital platforms, we may also automatically collect the following information about your visit. This information is processed on the basis of our legitimate interests to help us better understand how our partners and clients use our digital platforms to enable us create better content and more relevant communications:
how you have reached our digital platform and the internet protocol (IP) address you have used
your browser type, versions and plug-ins, and your operating system
your journey through our digital platform, including which links you click on and any searches you made, how
long you stayed on a page, and other page interaction information
which videos you have watched and for how long
what content you like or share
which adverts you saw and responded to
which pop up or push messages you might have seen and responded to
your subscription status
information collected in any forms you complete
We may also participate in ‘Audience’ services across all social media channels upon which epic Connect International has a presence to display personalized advertisements when you visit these social media platforms. An example of these services is Facebook’s ‘Custom Audience’ service. They work by converting your email address (or other personal data such as name, address, date of birth, mobile number and/or geographical location) to a
unique number that the social media platform uses to match to unique numbers that the social media platform generates from email addresses of its users. Where we use such social media advertising services, we will only include you if you have consented to receive marketing from us. If you have given us your consent, you can change your mind at any time by sending an email to office@epic-connectinternational.com or by adjusting your
preferences in the online preference center).
Where you choose to use our customer services screen share to allow our customer services advisor remote access to your eCI web page, the session may be recorded for the legitimate interest purpose of training, monitoring and quality control. Card payment details will not be recorded.
Disclosure of your information
In order to provide our services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organizations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organizations, delivery organizations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms (including to serve relevant adverts to you when you visit our own digital platforms), and to search engine and analytics providers. In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Cookies
In common with many other website operators, we use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit. For further, more detailed information on how we use cookies, please refer to our Cookie Policy.
Security of information
We take the security of your personal information extremely seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have robust security procedures in place to protect our paper-based systems and computerized databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.
Telephone calls and CCTV
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you. Please note that for your safety and security, the safety and security of our staff and visitors, and for the prevention and detection of crime, CCTV is in operation in all of our premises which are open to the public.
For so long as you are under 16, we will not send you any marketing communications, allow you to access any of our digital platform message boards, or share your details with our MU commercial partners. However, if you have signed up to receive a product or service, we may contact you about this.
Ages 13-15
If you are aged 13-15, you must first tell your parent or legal guardian that you wish to register on our digital platforms and get their consent. You must make sure that your parent or legal guardian knows and agrees each time before you:
email us, or ask us to email anything to you;
send any information to us;
enter any competition or game that requires information about you or offers a prize;
purchase an official membership; or
offer or agree to buy anything online.
If you are the parent or legal guardian of a user of our digital platforms who is aged 13 to 15, we do not seek your direct consent to their registration, but we expect them to inform you and get your agreement in advance before they register and before each time, they do any of the activities listed above.
Aged under 13
If you are under 13, you may only use the restricted areas of our digital platforms if your parent or legal guardian has first told us that you are allowed to do so.
If you are under 13 and wish to register, you must truthfully tell us your name, email address, country and date of birth. Our system will then ask you for the name and email address of your parent or legal guardian. We will send them an email so they are aware of your request and will ask them for their consent and to confirm they have authority to give that consent. We need their consent or refusal within 7 days, or else we will assume consent is not granted. Their consent can be withdrawn at any stage. Even if your parent or legal guardian gives their consent to your registration, if you are under 13, we still expect you to tell them and get their agreement in advance each time before you:
email us, or ask us to email anything to you;
send any information to us;
enter any competition or game that requires information about you or offers a prize;
purchase an official membership; or
offer or agree to buy anything online.
If you are the parent or legal guardian of a user of our digital platforms who is under 13, they can access and use unrestricted areas but we will need your direct consent if they wish to gain access to restricted areas. If a user enters a date of birth which indicates they are under 13 when they try to register, our system will request them to provide us with your name and email address so that we can contact you to get your consent. The registration process cannot proceed without this. If we do not hear from you within 7 days, we will assume consent is refused. If you consent, we will complete the registration process. Whether you refuse or provide consent, we will update the child by email.
More about your information – your rights
You have the right to correct or update your personal information. You may correct or update your personal information at any time by emailing us at office@epicconnectinternational.com or by changing your profile on our
website. Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary to fulfil the purpose for which it was collected (and in accordance with applicable law). At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis. If you wish to submit a request that your data, be deleted, please contact us at the above address.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
If you have consented to receive marketing communications, you have the right to tell us to stop sending these to you. You can unsubscribe at any time by sending an email to office@epic-connectinternatuional.com (or by changing your preferences in your online preference center).
You also have the right
- to ask us to stop any consent-based processing after you have withdrawn your consent,
- (ii) to have your data delivered in a common format computer file and transferred to another entity where technically and lawfully possible,
- (iii) to ask us to restrict processing in certain circumstances (note that this is not an absolute right).
Changes to this privacy policy
We aim to meet high standards and so our policies and procedures are constantly under review. From time to time, we may change this privacy policy. Accordingly, we recommend that you check this page periodically in order to review the latest version.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Office of Data Protection Commissioner Kenya at the following address:
Office of Data Protection,
G.P.O Nairobi. KENYA.
Phone : +254 796 954 269/+254 752 896 867